The Voipfone IVR is a sophisticated Interactive Voice Response system. By adding one or more IVR Switchboards to your account, callers to your business will hear a personalised greeting, followed by a series of options (for example, "Press 1 for Sales, 2 for accounts"). Based on the button they press, the caller is then routed to the most appropriate agent or department.
You can choose between a Single-Menu IVR Switchboard, with just a simple list of options, or the Multi-menu IVR Switchboard, where the caller is taken through a series of menus.
All Voipfone IVR Switchboards support the optional direct-dialing of extensions, and the upload of your own recorded greetings. You can also choose to have your greetings recorded by our professional voice artists.
To use this service you must have purchased at least one PBX extension.
For help with configuring your Voipfone IVR, check out our support page.
Fully configurable menus
Personalised greetings & messages
Route calls intelligently
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
